Bangalore
2 years ago
27 Applied
JOB ID:42125
Job details
Job Type
Full Time
Functional Area
Product management
Industry
IT-Software/Software Services
Education
MBA -Information Technology, MBA -Other Management
Experience Required
4 - 6 Yrs
Salary
30 - 35 Lakhs
Key Skills Required
product management, saas
Other Skills Required
Languages
English
Job Description
ABOUT KHOROS
Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.ROLE
We’re looking to add a Product Manager to an already awesome Product team. The Product Manager will participate across two agile scrum teams, writing and prioritizing... See More
Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.ROLE
We’re looking to add a Product Manager to an already awesome Product team. The Product Manager will participate across two agile scrum teams, writing and prioritizing... See More
ABOUT KHOROS
Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.ROLE
We’re looking to add a Product Manager to an already awesome Product team. The Product Manager will participate across two agile scrum teams, writing and prioritizing user stories based on the needs of our customers and other product teams building new features in our Marketing Product. One of the most important aspects of the job is to develop and drive priorities for our feature development based on business value to the marketplace and revenue for Khoros. You will spend the majority of your time with the scrum team collaborating with the engineering lead to lead the team in building products we are intensely proud of. Khoros is the leader in developing software that powers the social customer experience as well as the place to build your career in social.
WHAT YOU’LL DO
● Consult with internal and external customers and partners to identify business needs and define requirements for the product features and user stories
● Deeply know the customer problems. Own customer problems and features that solve these problems. Manage the Product Backlog and work with stakeholders to lead product discovery, help identify and describe requirements, and align the team’s backlog to the longer-term road map. Align yourself to solutions that move the product metrics favorably
● Engage in visioning, product planning, road mapping, release planning and defect triaging
● Manage customers and partners, users and other stakeholders to clarify and document scope, requirements, and deliverables for suggestions coming into the backlog
● Collaborate with a team of engineers, UX designer, content writer, support, sales, marketing to release solutions to customer problems
● Conduct betas and post release activities to validate the solutions you build
● Effectively present product ideas, strategies and designs to small and large groups and to senior executives
● Contribute to cost/benefit and ROI analyses for product planning with other product owners and management stakeholders
● Perform demonstrations of the product for customers, sales staff, and internal team memberWHAT WE ARE LOOKING FOR
● 2 to 3 years in a product management role delivering successful consumer-oriented web products, with SaaS experience preferred
● Clear communicator in product decisions and discussions,
● Entrepreneurial, with excellent ability to help define and understand what drives a software applications strategy
● Proven ability to partner with developers to deliver releases to the market in a timely, agile manner. Team player with track record of building strong, cross functional working relationships and focused on team performance, rather than individual success
● Technical aptitude and understanding of engineering products and technical problems
● Passion for the customer and exceptional user experience
● Experience working with social media, including social media management systems, social marketing programs would be a plus
● B.E/B.Tech or higher, preferably in a design and/or technical discipline or with extensive exposure to technical curricula. Successful candidates are likely to have a degree in business, user experience design, computer science, or related discipline
YOU BELIEVE
● Solving user's problems is more important than anything else and you take pride in seeing a happy customer
● Meaningful user experiences are the focus of teams and the work that they do
● Autonomy is awesome and technology will shape the futureWHY SHOULD YOU JOIN OUR TEAM ?Awesome CulturePerformance Driven
Flexible Working hours
Great BenefitsHealth, Dental & Visual insurance
Gym Allowance
Well stocked Pantry
Commute and leave allowance
Generous leave policy
Competitive CompensationAmong the best in industry
Annual bonus
Equal employment opportunityOur employment practises
OUR VALUES
Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.ROLE
We’re looking to add a Product Manager to an already awesome Product team. The Product Manager will participate across two agile scrum teams, writing and prioritizing user stories based on the needs of our customers and other product teams building new features in our Marketing Product. One of the most important aspects of the job is to develop and drive priorities for our feature development based on business value to the marketplace and revenue for Khoros. You will spend the majority of your time with the scrum team collaborating with the engineering lead to lead the team in building products we are intensely proud of. Khoros is the leader in developing software that powers the social customer experience as well as the place to build your career in social.
WHAT YOU’LL DO
● Consult with internal and external customers and partners to identify business needs and define requirements for the product features and user stories
● Deeply know the customer problems. Own customer problems and features that solve these problems. Manage the Product Backlog and work with stakeholders to lead product discovery, help identify and describe requirements, and align the team’s backlog to the longer-term road map. Align yourself to solutions that move the product metrics favorably
● Engage in visioning, product planning, road mapping, release planning and defect triaging
● Manage customers and partners, users and other stakeholders to clarify and document scope, requirements, and deliverables for suggestions coming into the backlog
● Collaborate with a team of engineers, UX designer, content writer, support, sales, marketing to release solutions to customer problems
● Conduct betas and post release activities to validate the solutions you build
● Effectively present product ideas, strategies and designs to small and large groups and to senior executives
● Contribute to cost/benefit and ROI analyses for product planning with other product owners and management stakeholders
● Perform demonstrations of the product for customers, sales staff, and internal team memberWHAT WE ARE LOOKING FOR
● 2 to 3 years in a product management role delivering successful consumer-oriented web products, with SaaS experience preferred
● Clear communicator in product decisions and discussions,
● Entrepreneurial, with excellent ability to help define and understand what drives a software applications strategy
● Proven ability to partner with developers to deliver releases to the market in a timely, agile manner. Team player with track record of building strong, cross functional working relationships and focused on team performance, rather than individual success
● Technical aptitude and understanding of engineering products and technical problems
● Passion for the customer and exceptional user experience
● Experience working with social media, including social media management systems, social marketing programs would be a plus
● B.E/B.Tech or higher, preferably in a design and/or technical discipline or with extensive exposure to technical curricula. Successful candidates are likely to have a degree in business, user experience design, computer science, or related discipline
YOU BELIEVE
● Solving user's problems is more important than anything else and you take pride in seeing a happy customer
● Meaningful user experiences are the focus of teams and the work that they do
● Autonomy is awesome and technology will shape the futureWHY SHOULD YOU JOIN OUR TEAM ?Awesome CulturePerformance Driven
Flexible Working hours
Great BenefitsHealth, Dental & Visual insurance
Gym Allowance
Well stocked Pantry
Commute and leave allowance
Generous leave policy
Competitive CompensationAmong the best in industry
Annual bonus
Equal employment opportunityOur employment practises
OUR VALUES
- We earn trust throughour actions and attitudes
- We win and grow as one team
- We listen learn and lead to help our customers succeed
Additional Information
Flexibility ProvidedAbout Company
Spredfast and Lithium have merged to offer one platform that unites marketing and care. Khoros helps brands connect with customers throughout their journey and create customers for life.Khoros delivers awesome digital customer experiences at scale for the world’s biggest brands including Fitbit, Spotify, Vodafone AT&T and Sephora. Comprising of Social Media Management and Communities, the Khoros engagement platform enables brands to manage multiple digital touchpoints, facilitate millions of conversations, and drive smarter decisions through data – connecting customers, content and conversations at the right digital moment.
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