Bangalore / Bengaluru
4 years ago
39 Applied
JOB ID:38264
Job details
Job Type
Full Time
Functional Area
Research/Analytics/Business Intelligence/Big data,Accounting/Finance/Tax/CS/Audit
Industry
FMCG/Food/Consumer Durables
Education
Not Specified
Experience Required
3 - 6 Yrs
Key Skills Required
Credit control, collection with SAP experience
Other Skills Required
Job Description
Context/ScopeGlobal Diageo Business Services (GDBS) is a global multi functional shared service entity that processes DIAGEO-wide transactions across various world regions. Processes in scope are: Order to Cash, Source to Pay, Record to Report.
Diageo also has captive centres that support service provision in Global offshore centres. DBS is a multicultural, multi-language and matrixed environment.A programme is underway to establish a partner Captive Service Centre in Bangalore to service Africa Region.The Credit Control Stream of the GDBS Cash Cycle Process entails all credit control and collection activities for GDBS served markets. Significant cross-market and end-to-end functional responsibilities with the aim to continue the great steps forward that have been achieved in FY11 by the OTC community. It ensures proper operation of processes from incoming fund allocation to customer ledger maintenance, outstanding follow up and overdue management, including credit limit control and repo... See More
Diageo also has captive centres that support service provision in Global offshore centres. DBS is a multicultural, multi-language and matrixed environment.A programme is underway to establish a partner Captive Service Centre in Bangalore to service Africa Region.The Credit Control Stream of the GDBS Cash Cycle Process entails all credit control and collection activities for GDBS served markets. Significant cross-market and end-to-end functional responsibilities with the aim to continue the great steps forward that have been achieved in FY11 by the OTC community. It ensures proper operation of processes from incoming fund allocation to customer ledger maintenance, outstanding follow up and overdue management, including credit limit control and repo... See More
Context/ScopeGlobal Diageo Business Services (GDBS) is a global multi functional shared service entity that processes DIAGEO-wide transactions across various world regions. Processes in scope are: Order to Cash, Source to Pay, Record to Report.
Diageo also has captive centres that support service provision in Global offshore centres. DBS is a multicultural, multi-language and matrixed environment.A programme is underway to establish a partner Captive Service Centre in Bangalore to service Africa Region.The Credit Control Stream of the GDBS Cash Cycle Process entails all credit control and collection activities for GDBS served markets. Significant cross-market and end-to-end functional responsibilities with the aim to continue the great steps forward that have been achieved in FY11 by the OTC community. It ensures proper operation of processes from incoming fund allocation to customer ledger maintenance, outstanding follow up and overdue management, including credit limit control and reporting.Service Delivery entails issue resolution and close business partnering with the customer service and commercial market teams.Dimensions of the role
Diageo also has captive centres that support service provision in Global offshore centres. DBS is a multicultural, multi-language and matrixed environment.A programme is underway to establish a partner Captive Service Centre in Bangalore to service Africa Region.The Credit Control Stream of the GDBS Cash Cycle Process entails all credit control and collection activities for GDBS served markets. Significant cross-market and end-to-end functional responsibilities with the aim to continue the great steps forward that have been achieved in FY11 by the OTC community. It ensures proper operation of processes from incoming fund allocation to customer ledger maintenance, outstanding follow up and overdue management, including credit limit control and reporting.Service Delivery entails issue resolution and close business partnering with the customer service and commercial market teams.Dimensions of the role
- The role is responsible for a specific process stream – credit control across a number of GDBS served markets.
- The role is responsible for a specific process stream – credit control across a number of GDBS served markets.
- Cash Cycle deals with some 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base.
- Cash Cycle is also interacting with some 55.000 vendors treating some 550.000 invoices per year.
- Cash Cycle deals with some 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base.
- Cash Cycle is also interacting with some 55.000 vendors treating some 550.000 invoices per year.
- Works logically and pro-actively toward solutions
- Responds positively to direction and shows energy in delivering what is expected within own area of work.
- Is receptive to feedback and is willing to learn from mistakes
- Ability to effectively priorities customer issues and build on customer knowledge when making decisions
- Understands the need to create high performance teams and supports the actions of others to deliver this.
- Good knowledge of internal and external business partners
- Takes ownership for delivering on promises, speaks up when operational standards are slipping
- Proactive cash collection
- Handle daily order release
- Handle customer queries and drive issue resolution (e.g. price, delivery issues)
- Manage relationship with customers, with the market (account managers, credit risk manager, Finance manager) and internally (e.g. customer service team, supply team, warehouse)
- Manage credit risk (monitor payment behaviour of customers and propose credit limit changes)
- Manage customer ledger (up-to-date information about overdue items) according KPI’s(RC, texting, reconciliation)
- Continuously look for process improvements to drive customer satisfaction and raise service efficiency
- Maintain customer documentation/process documentation
- Reporting (daily, weekly and monthly reports)
- Continuously improve the credit control/A&P/customer spend process
- Actively promote the CARM/Control agenda
- Manage issue resolution for respective sales organisation(s)
- Continuously support system and process improvement initiatives
- Give input to cash forecasting
- Support OTC supporting functions and processing activities (billing, clearing, customer spend processing)
- Ensure invoices are created on a timely manner, RFT
- Ensure all SAP documents are billed and delivered to customers
- Resolve all interface and EDI related issues
- Input to internal/external audits
- Adhere to controls/compliance environment
- DSO / MAT DSO
- 91+ aged debt/7+ aged debt
- Texting
- Reason codes
- Customer service
- Cash collection (meeting target)
- Unallocated cash
- Direct debit process
- Releasing credit blocked orders
- Discrepancy reports
- Bad debt provision
About Company
<p>Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose - Celebrating life, every day, everywhere - has an important role in our company, for our people, our brands, in how we perform and how we create shared value.</p>
<p><strong>About Diageo India </strong></p>
<p>We are India’s leading beverage alcohol company with an outstanding portfolio of premium brands. Our portfolio of over 140 brands of Scotch whisky, IMFL whisky, brandy, rum, vodka, gin and wine includes the much-loved McDowell's No.1, Royal Challenge, Signature, and Antiquity as well as Diageo’s iconic brands such as Johnnie Walker, VAT 69, Black & White, Smirnoff and Ciroc among others. . In 2013-14, Diageo plc acquired a 54.8% shareholding in United Spirits making India one of its largest markets. We are a high p... See More
<p>Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose - Celebrating life, every day, everywhere - has an important role in our company, for our people, our brands, in how we perform and how we create shared value.</p>
<p><strong>About Diageo India </strong></p>
<p>We are India’s leading beverage alcohol company with an outstanding portfolio of premium brands. Our portfolio of over 140 brands of Scotch whisky, IMFL whisky, brandy, rum, vodka, gin and wine includes the much-loved McDowell's No.1, Royal Challenge, Signature, and Antiquity as well as Diageo’s iconic brands such as Johnnie Walker, VAT 69, Black & White, Smirnoff and Ciroc among others. . In 2013-14, Diageo plc acquired a 54.8% shareholding in United Spirits making India one of its largest markets. We are a high performing business that is sensitive to consumer, community and societal needs. We are proud of being a responsible producer and marketer of beverage alcohol, and we champion responsible consumption as part of a balanced lifestyle.</p>
<p>We are looking to hire exceptional women talent in:</p>
<ul>
<li>Manufacturing and Supply Chain areas like Operations, Quality, Sourcing, Environment, Health Safety (EHS) & Productivity.</li>
<li>Commercial Function like Sales, Key Accounts Management, Market Activation, Sales Excellence and Sales Analytics.</li>
<li>Marketing roles like Brand & Product Management.</li>
<li>Corporate Support Functions like Treasury, Taxation, Secretarial, Compliance and Law.</li>
</ul>
<p>Join us on our LinkedIn page to keep in touch and know more: <a href="https://www.linkedin.com/company/3069440/">https://www.linkedin.com/company/3069440/</a></p>
<p><strong>About Diageo Business Services India</strong></p>
<p>We are one of the five Diageo Business Services that are based around the world and our India office is in Bengaluru. The remaining four centers are in: Budapest, Bogota, Manila and Nairobi. We provide a broad range of services to our businesses around the world. We are already 600 strong people in Bengaluru and growing. This global scale and reach helps deliver strong control environment and significant cost savings, while freeing local teams to market and sell our great brands to customers and consumers.</p>
<p>As part of the team, you’ll have the opportunity to develop your skills in an array of different areas, including:</p>
<ul>
<li>Source to Pay</li>
<li>Order to Cash</li>
<li>Financial Control and Record to Report</li>
<li>Controls</li>
<li>HR shared services</li>
<li>Data and Analytics</li>
<li>Project Management</li>
<li>Technology</li>
</ul> See Less
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