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Job id : 30493

Openings in Quality Analyst- Night Shift

Openings in Quality Analyst- Night Shift

  Noida
   Aerolith business pvt.ltd.        Noida
  2 years ago      15 Applied

JOB ID:30493

Job details

Job Type

  Full Time

Functional Area

Customer Service/ Telecalling/ Back Office Operations

Industry

BPO/ITES/Call Centers

Education

Not Specified

Experience Required

  0 - 1 Yrs

Salary

  1.5 - 2

Key Skills Required

  Communication Skills

Other Skills Required

 

Languages

English

Job Description

Job Responsibilities for Quality analyst :-

1. Monitor calls as per the prescribed guidelines and as per the schedule
2.Provide feedback to teams on the basis of their performance
3. Conduct briefings for teams
4. Conduct floor improvement activities on a regular basis
5. Identify unethical practices/behavior and highlight
6. Inputs to be provided to meet the operational goals
7.Ensure regular meetings with Quality TL (weekly) & (monthly) to be informed of any developments relating to the performance of the team and updates received
8.Business Intelligence and Analytics
9. Generate the Quality reports and communicate the same to the Quality Supervisor as per the guidelines

10. Provide Training

Salary: 13 k-25 k in hand

EXPERIENCE: 0-1 Year

Benefits-

  • Drop Cab Facility( Noida & 25 km covered in Delhi) or Convenience provided  
  •  Meal Facility Provided
  • Attendance bonus

Excellent Communication skills i

...  See More

Job Responsibilities for Quality analyst :-

1. Monitor calls as per the prescribed guidelines and as per the schedule
2.Provide feedback to teams on the basis of their performance
3. Conduct briefings for teams
4. Conduct floor improvement activities on a regular basis
5. Identify unethical practices/behavior and highlight
6. Inputs to be provided to meet the operational goals
7.Ensure regular meetings with Quality TL (weekly) & (monthly) to be informed of any developments relating to the performance of the team and updates received
8.Business Intelligence and Analytics
9. Generate the Quality reports and communicate the same to the Quality Supervisor as per the guidelines

10. Provide Training

Salary: 13 k-25 k in hand

EXPERIENCE: 0-1 Year

Benefits-

  • Drop Cab Facility( Noida & 25 km covered in Delhi) or Convenience provided  
  •  Meal Facility Provided
  • Attendance bonus

Excellent Communication skills is mandatory.

women are preffered who are comfortable for night shift.

Working Days- 6 days, Fixed Sunday Off and 2 Saturday Off

Interview & Office Location- First Floor, G-192, Sector 63   

                                                                  Noida,U.P (Near Vimal PLastic)

Time & Date- Between 11:00 Am to 7:00 Pm

 Note-Before coming please confirm your presence to attend the interview.  For further inquiry feel free to contact at 9821439359.

References are also welcome

See Less
Additional Information
Cab Facility Provided
About Company
<p><strong>Aerolith</strong><strong> Business Pvt. Ltd </strong>is core indulge into International BPO indsutry, which is current booming&nbsp; industry in India. we are dealing with USA AUS &amp; UK clients base .</p>