JOB ID:30493
Job Type
Full Time
Functional Area
Customer Service/ Telecalling/ Back Office Operations
Industry
BPO/ITES/Call Centers
Education
Not Specified
Experience Required
0 - 1 Yrs
Salary
1.5 - 2
Key Skills Required
Communication SkillsOther Skills Required
Languages
English
Job Responsibilities for Quality analyst :-
1. Monitor calls as per the prescribed guidelines and as per the schedule
2.Provide feedback to teams on the basis of their performance
3. Conduct briefings for teams
4. Conduct floor improvement activities on a regular basis
5. Identify unethical practices/behavior and highlight
6. Inputs to be provided to meet the operational goals
7.Ensure regular meetings with Quality TL (weekly) & (monthly) to be informed of any developments relating to the performance of the team and updates received
8.Business Intelligence and Analytics
9. Generate the Quality reports and communicate the same to the Quality Supervisor as per the guidelines
10. Provide Training
Salary: 13 k-25 k in hand
EXPERIENCE: 0-1 Year
Benefits-
Excellent Communication skills i
... See MoreJob Responsibilities for Quality analyst :-
1. Monitor calls as per the prescribed guidelines and as per the schedule
2.Provide feedback to teams on the basis of their performance
3. Conduct briefings for teams
4. Conduct floor improvement activities on a regular basis
5. Identify unethical practices/behavior and highlight
6. Inputs to be provided to meet the operational goals
7.Ensure regular meetings with Quality TL (weekly) & (monthly) to be informed of any developments relating to the performance of the team and updates received
8.Business Intelligence and Analytics
9. Generate the Quality reports and communicate the same to the Quality Supervisor as per the guidelines
10. Provide Training
Salary: 13 k-25 k in hand
EXPERIENCE: 0-1 Year
Benefits-
Excellent Communication skills is mandatory.
women are preffered who are comfortable for night shift.
Working Days- 6 days, Fixed Sunday Off and 2 Saturday Off
Interview & Office Location- First Floor, G-192, Sector 63
Noida,U.P (Near Vimal PLastic)
Time & Date- Between 11:00 Am to 7:00 Pm
Note-Before coming please confirm your presence to attend the interview. For further inquiry feel free to contact at 9821439359.
References are also welcome
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