Job id : 42822
Manager, Workspace Platform Services
Manager, Workspace Platform Services
Bangalore
2 years ago
35 Applied
JOB ID:42822
Job details
Job Type
Full Time
Functional Area
Software Development
Industry
IT-Software/Software Services
Education
Not Specified
Experience Required
7 - 10 Yrs
Key Skills Required
citrix virtual apps/ desktops, citrix cvad, analytical capabilities, data analysis, motivating a diverse, technical workforce
Other Skills Required
Job Description
We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!
What we're looking for:
Your role manages the Workspace Platform Services and End User Devices regional team. You will work with other IT and business teams to deliver best in class enterprise products and support to Citrix internal users. With your team, you will enable the build out, onboarding and operational support of user facing systems and solutions, and actively participate in the incident and outage process to ensure proper root cause analysis and appropriate follow-up with affected contacts. This role calls for a balance of leadership, hands-on technical skills, influence skills, supportive individual contributions, and experti... See More
What we're looking for:
Your role manages the Workspace Platform Services and End User Devices regional team. You will work with other IT and business teams to deliver best in class enterprise products and support to Citrix internal users. With your team, you will enable the build out, onboarding and operational support of user facing systems and solutions, and actively participate in the incident and outage process to ensure proper root cause analysis and appropriate follow-up with affected contacts. This role calls for a balance of leadership, hands-on technical skills, influence skills, supportive individual contributions, and experti... See More
We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!
What we're looking for:
Your role manages the Workspace Platform Services and End User Devices regional team. You will work with other IT and business teams to deliver best in class enterprise products and support to Citrix internal users. With your team, you will enable the build out, onboarding and operational support of user facing systems and solutions, and actively participate in the incident and outage process to ensure proper root cause analysis and appropriate follow-up with affected contacts. This role calls for a balance of leadership, hands-on technical skills, influence skills, supportive individual contributions, and expertise in enterprise-level operations. You should have extensive experience with Citrix virtualization platforms including Citrix Virtual Apps and Desktops (formerly XenApp and XenDesktop). You will need to be able to proactively work alongside your team members in solutioning and solving technical tasks. This is an “Admin Account” position.Position OverviewIn this role, you will be a hands-on, technical team manager that leads and participates directly in implementing and supporting solutions as part of the Workspace Platform Services and End User Devices team within Citrix IT. The overall team is responsible for all IT managed physical and virtual user endpoints and mobile device management. The team also has responsibility for management of Citrix Cloud enabled components / other private and public cloud based systems, as well as endpoint management (SCCM / Citrix Endpoint Management) and software maintenance of end user systems.Roles and Responsibilities
What you’re looking for:
Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It’s a simple philosophy that guides everything we do — including how we work. If you’re an engineer, we’ll give you plenty of ways to test your skills on cutting edge technology. We want employees to do what they do best, every day.Be bold. Take risks. Imagine a better way to work. If this sounds like you then we’d love to talk.
Functional Area:
Workspace ServicesAbout us:Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us.Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications. See Less
What we're looking for:
Your role manages the Workspace Platform Services and End User Devices regional team. You will work with other IT and business teams to deliver best in class enterprise products and support to Citrix internal users. With your team, you will enable the build out, onboarding and operational support of user facing systems and solutions, and actively participate in the incident and outage process to ensure proper root cause analysis and appropriate follow-up with affected contacts. This role calls for a balance of leadership, hands-on technical skills, influence skills, supportive individual contributions, and expertise in enterprise-level operations. You should have extensive experience with Citrix virtualization platforms including Citrix Virtual Apps and Desktops (formerly XenApp and XenDesktop). You will need to be able to proactively work alongside your team members in solutioning and solving technical tasks. This is an “Admin Account” position.Position OverviewIn this role, you will be a hands-on, technical team manager that leads and participates directly in implementing and supporting solutions as part of the Workspace Platform Services and End User Devices team within Citrix IT. The overall team is responsible for all IT managed physical and virtual user endpoints and mobile device management. The team also has responsibility for management of Citrix Cloud enabled components / other private and public cloud based systems, as well as endpoint management (SCCM / Citrix Endpoint Management) and software maintenance of end user systems.Roles and Responsibilities
- Leading and managing a team of high-performing individual contributors and their ongoing talent development
- Join in as a technical expert to assist the team with problem resolution and technical solutions.
- Collaborating and coordinating with multiple internal business groups to ensure the successful delivery of service levels
- Partner with Global Security Architecture team to ensure secure configurations
- Manage production environments - driving consistent service delivery and operational excellence through the use of monitoring and automation
- Act as a technical expert, drive roadmaps and strategy with the Director of Workspace Platform Services
- Support enterprise applications, infrastructure, virtualization platforms and IT systems across multiple corporate locations, datacenters and in the cloud
- Identify opportunities for improved proactive monitoring of systems & applications
- Maintain IT Compliance and Change Control processes
- Research and evaluate emerging technologies, hardware, and software
- 7+ years of experience leading and motivating a diverse, technical workforce
- Ability to be hands on and technical to support systems and infrastructure
- Willingness to work flexible hours, non-business hours, or other scenarios required by rhythm of the business
- Hands on experience with Citrix CVAD (Citrix Virtual Apps/ Desktops)
- Knowledge of creating and maintaining automated OS builds
- Knowledge of endpoint management systems and processes
- Strong problem-solving skills, analytical capabilities, data analysis, and attention to detail
- Highly motivated, self-starter, strategic/analytical thinker with a can-do attitude, flexibility to accommodate evolving business needs
- Strong verbal and written communication and organization skills
- Lifelong Learner with a passion for technology
What you’re looking for:
Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It’s a simple philosophy that guides everything we do — including how we work. If you’re an engineer, we’ll give you plenty of ways to test your skills on cutting edge technology. We want employees to do what they do best, every day.Be bold. Take risks. Imagine a better way to work. If this sounds like you then we’d love to talk.
Functional Area:
Workspace ServicesAbout us:Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us.Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications. See Less
About Company
Citrix is redefining how businesses use technology to bring out the very best in every employee. And we’re relentless about putting together teams of the best thinkers and doers to make it happen. If you’re all in on innovation and passionate about big-idea thinking, come join us. You’ll play an important role in helping build the secure, unified digital workspace technology that helps organizations unlock human potential, improve the employee experience, and enable adaptable models of work that inspire business innovation.
We support 99% of the Global Fortune 500, and count Microsoft and Google our top tech partners. Visit jobs.citrix.com to view our open jobs.
Share our purpose: Come work for an authentic, purpose-driven company that’s making a difference by enabling remote and distributed work models for the world’s organizations and their employees. Your ideas and contributions matter and will have an impact. At Citrix, we have an open,... See More
Citrix is redefining how businesses use technology to bring out the very best in every employee. And we’re relentless about putting together teams of the best thinkers and doers to make it happen. If you’re all in on innovation and passionate about big-idea thinking, come join us. You’ll play an important role in helping build the secure, unified digital workspace technology that helps organizations unlock human potential, improve the employee experience, and enable adaptable models of work that inspire business innovation.
We support 99% of the Global Fortune 500, and count Microsoft and Google our top tech partners. Visit jobs.citrix.com to view our open jobs.
Share our purpose: Come work for an authentic, purpose-driven company that’s making a difference by enabling remote and distributed work models for the world’s organizations and their employees. Your ideas and contributions matter and will have an impact. At Citrix, we have an open, collaborative culture that is focused on achieving the best outcomes for our employees and our customers.
https://jobs.citrix.com/culture-and-values
Enjoy greater work flexibility: Use our tools to work flexibly and with passion and purpose. Get the space you need to think, to create, and to succeed. Our tools reduce friction and noise from the workday so you can do your best.
https://www.citrix.com/products/
Live your passion for sustainability: Our digital workspace technology enables remote and distributed work models and reduces dependence on on-premises environments and legacy devices. By so doing, Citrix helps other organizations enable sustainable growth with a lower carbon footprint.
https://www.citrix.com/about/sustainability.html
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