Chennai
2 years ago
134 Applied
JOB ID:44076
Job Type
Full Time
Returnee Program
Functional Area
Operations
Industry
Internet/E-Commerce/Startups
Education
Not Specified
Experience Required
8 - 12 Yrs
Key Skills Required
operations, managing people and interacting with customers / stake holders
Other Skills Required
Job Description
About Amazon.com:
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.About Team
The RBS group in Chennai is an integral part of the Amazon online product life cycle and buying operations. The team's goal is to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online c... See More
About Amazon.com:
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.About Team
The RBS group in Chennai is an integral part of the Amazon online product life cycle and buying operations. The team's goal is to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.About RoleYou will be responsible for Operations in RBS Andon Team which aims at supporting multiple categories that populates content for the Amazon Catalog and minimizing bad customer experience. We also work and collaborate with multiple internal Amazon teams to ensure a reliable and operationally effective flow of products, and interact directly with Amazon internal customers across the globe to deliver to their requirements and work directly with the Category team to ensure the overall health of the processes is good. Duties may include, taking part in planning, organizing and directing the work of subordinates or others, outline procedures and instructions on work received, make time estimates on new jobs received, check accuracy / quality of content creation / population done by others, ensuring records are maintained accurately, ensuring utilization of team is high, mentor and train new team members.
- Responsible for meeting operational and business goals through leading a team and capacity planning through forecasting
- Troubleshoot and drive resolutions to ensure reliable and operationally effective flow of products; improve processes and reduce discrepancies
Work with various internal teams (e.g. supply chain, fulfillment center, technology teams) to help drive tools and process improvements that affect vendor/catalog management workflows
- Drive appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals
- Manage stakeholder communication across multiple lines of business on operational milestones, process changes and escalations
- Ensure high quality standards for interviewing and hiring employees at all levels of the organization
- Execute specific people programs on coaching and development and team engagement
- Manage Weekly Business Reviews (WBR)/Monthly Business Review (MBR)Key Performance Areas:
- People Management (leadership, stakeholder management, team management, floor control and retention)
- Formulate, Implement, track career path & Individual Development Plans of each member in the team
- Metrics Management through regular reviews and delivering specific metric goals against targets
- Mentor and guide Associates, Sr. Associates and SMEs to manage quality, improve process efficiency, conceptualize, design and deliver trainings to the team
- Manage the team and ensure high service delivery and execution
BASIC QUALIFICATIONS
· Bachelor’s degree or higher in Operations, Business, Project Management, Engineering
· Minimum 4-6 years work experience with at least 2 years in managing people and interacting with customers / stake holders
· Has experience in managing critical operational processes, with SLA responsibility
· Understand basic and systematic approaches to manage projects/programs
· Knowledge on SQL (Intermediate), Macros, etc or prior experience of working/managing automations team would be an added advantage
· Understanding of customer experience, listening to customers' voice and work backwards to improve business process and operationPREFERRED QUALIFICATIONS
· Exposure to back office operations, escalation management and troubleshooting environments and exposed to problem solving over emails/phones
· Experience in managing high priority queues
· Advanced proficiency in SQL,VBA & Python is a plus See Less
Come build the future with us
Amazon.com was launched in 1995 with the mission “to be Earth’s most customer-centric company.” What does this mean? It's simple. We're a company that obsesses over our customers. Our actions, goals, projects, programs and inventions begin and end with the customer top of mind. In other words, we start with the customer and work backwards. When we hit on something that is really working for customers, we double-down on it with hopes to turn it into an even bigger success.
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.
We strive to have a positive impact on customers, employees, small businesses, the economy, and communities where we’re located.
Amazonians are smart, passionate builders with different backgrounds and goals, who share a common desire to always innovate on behal
... See MoreCome build the future with us
Amazon.com was launched in 1995 with the mission “to be Earth’s most customer-centric company.” What does this mean? It's simple. We're a company that obsesses over our customers. Our actions, goals, projects, programs and inventions begin and end with the customer top of mind. In other words, we start with the customer and work backwards. When we hit on something that is really working for customers, we double-down on it with hopes to turn it into an even bigger success.
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.
We strive to have a positive impact on customers, employees, small businesses, the economy, and communities where we’re located.
Amazonians are smart, passionate builders with different backgrounds and goals, who share a common desire to always innovate on behalf of our customers.
This is what unites Amazonians across teams and geographies as we strive to delight our customers and make their lives easier, one innovative product, service, and idea at a time.
The scope and scale of our mission drives us to seek diverse perspectives, be resourceful, and navigate through ambiguity. See Less
