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Job id : 38239

IT Support Analyst

IT Support Analyst

  Pune
   UBS        Pune
  4 years ago      97 Applied

JOB ID:38239

Job details

Job Type

  Full Time

Functional Area

Operations,Research/Analytics/Business Intelligence/Big data,RnD/Engineering

Industry

Banking/Financial Services/Insurance

Education

Not Specified

Experience Required

  2 - 6 Yrs

Key Skills Required

  Unix, Oracle, Sybase, Scheduling, Autosys, Fusion/Peoplesoft, IT Support

Other Skills Required

 

Job Description

Your roleAre you a self-starter? Do you have the zeal to accept technical challenges and deliver within tight deadlines?
We are looking for someone who will-
• Be responsible for providing hands-on Level 2 production support of HR IT business aligned applications
• Govern production support execution as aligned to existing ITIL framework
• Follow effective and efficient operational policies, processes and procedures
• Ensure all forms of workload are managed in line with established processes and procedure
• Work closely with the vendor, key stakeholders to plan for cost optimized solutions, manage delivery, implementation, process improvement and production product support
• Possess strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)
• Unix, Oracle, Sybase, Autosys, Fusion/Peoplesoft - all are very valuable skills for this role
• You need to be a hands-on person. have a strong ability to solve complex issues.
Your teamYou'll be wor...  See More
Your roleAre you a self-starter? Do you have the zeal to accept technical challenges and deliver within tight deadlines?
We are looking for someone who will-
• Be responsible for providing hands-on Level 2 production support of HR IT business aligned applications
• Govern production support execution as aligned to existing ITIL framework
• Follow effective and efficient operational policies, processes and procedures
• Ensure all forms of workload are managed in line with established processes and procedure
• Work closely with the vendor, key stakeholders to plan for cost optimized solutions, manage delivery, implementation, process improvement and production product support
• Possess strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)
• Unix, Oracle, Sybase, Autosys, Fusion/Peoplesoft - all are very valuable skills for this role
• You need to be a hands-on person. have a strong ability to solve complex issues.
Your teamYou'll be working with the HR IT Application Support teams in Pune. The team provides quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to foster on customer / user needs. Our measure of success is two-fold – clear and recognized benefits into the L2 line teams and standardization of core ITIL practices at a high level.Your expertise• Bachelor’s/Masters degree (Computer Science preferred)
• 2 -4 years of experience in IT support role within Financial services industry
• In-depth knowledge and understanding of Incident and Problem Management practices.
• Demonstrated hands-on domain skills and track record of successful projects and deliveries
• Exposure to automation tools is an added advantage
• Demonstrable experience in delivering a quality operational service to customers
• Experience in operating under a Global team environment
• ITIL Qualified & proficient in using Service Now, Unix, Oracle, Sybase, Scheduling, Autosys, Fusion/Peoplesoft.
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About Company
<p>UBS provides financial advice and solutions to wealthy, institutional and corporate clients worldwide, as well as private clients in Switzerland. The operational structure of the Group is comprised of our Corporate Center and five business divisions: Wealth Management, Wealth Management Americas, Personal &amp; Corporate Banking, Asset Management and the Investment Bank. UBS's strategy builds on the strengths of all of its businesses and focuses its efforts on areas in which it excels, while seeking to capitalize on the compelling growth prospects in the businesses and regions in which it operates, in order to generate attractive and sustainable returns for its shareholders. All of its businesses are capital-efficient and benefit from a strong competitive position in their targeted markets.<br /><br />Headquartered in Zurich, Switzerland, UBS has offices in 52 countries, including all major financial centers, and employs approximately 60,000 people. UBS Group AG i...  See More
<p>UBS provides financial advice and solutions to wealthy, institutional and corporate clients worldwide, as well as private clients in Switzerland. The operational structure of the Group is comprised of our Corporate Center and five business divisions: Wealth Management, Wealth Management Americas, Personal &amp; Corporate Banking, Asset Management and the Investment Bank. UBS's strategy builds on the strengths of all of its businesses and focuses its efforts on areas in which it excels, while seeking to capitalize on the compelling growth prospects in the businesses and regions in which it operates, in order to generate attractive and sustainable returns for its shareholders. All of its businesses are capital-efficient and benefit from a strong competitive position in their targeted markets.<br /><br />Headquartered in Zurich, Switzerland, UBS has offices in 52 countries, including all major financial centers, and employs approximately 60,000 people. UBS Group AG is the holding company of the UBS Group. Under Swiss company law, UBS Group AG is organized as an Aktiengesellschaft, a corporation that has issued shares of common stock to investors.</p> See Less