JOB ID:18078
Job Type
Full Time
Functional Area
Research/Analytics/Business Intelligence/Big data,Sales/Business Development/Client Servicing
Industry
Internet/E-Commerce/Startups
Education
Not Specified
Experience Required
3 - 7 Yrs
Key Skills Required
Other Skills Required
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.
Facebook is seeking an Escalations Specialist to join Community Operations’ newly created Global Escalations team. The Community Operations team develops scaled solutions to user issues, protects users by decreasing negative engagement on the site, and delivers
... See MoreFacebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.
Facebook is seeking an Escalations Specialist to join Community Operations’ newly created Global Escalations team. The Community Operations team develops scaled solutions to user issues, protects users by decreasing negative engagement on the site, and delivers qualitative and quantitative insight into user behaviour. This individual will work to improve the overall user escalations experience for Facebook/Instagram community and will be responsible for working cross-functionally across different internal and external teams to help us intelligently scale our escalations function. He/she will be part of a team that will be optimising processes, solve challenging problems and most importantly, helping to prevent them in future. This is an exciting opportunity to help build a new team at Facebook while driving impact and strengthening user trust with our platform. This position is full time and is based in our Hyderabad office.
Responsibilities
Minimum Qualifications