Job id : 41445
Customer Support Executive
  Bangalore / Bengaluru
   Shankar Mahadevan Academy        Bangalore / Bengaluru
  2 weeks ago      424 Applied
Job details

Job Type

  Part Time

  Work From Home

Functional Area

Customer Service/ Telecalling/ Back Office Operations

Industry

Education/Teaching/Training

Education

Not Specified

Experience Required

  1 - 6 Yrs

Salary

  1.5 - 2

Skills Required

   Communication Skills

Languages

English

Job Description

We are looking for a customer-oriented service representative to provide services information and resolve any emerging problems that our customers might face with accuracy and efficiency.


Effectively manage incoming calls and emails
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers.

Additional Information
Shift Timings
Working Over Weekends