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Job id : 29725

Customer Support Associate

Customer Support Associate

Client of

Ziphertech

  Mumbai / Navi Mumbai
   Client of Ziphertech        Mumbai / Navi Mumbai
  5 years ago   

JOB ID:29725

Job details

Job Type

  Full Time

Functional Area

Customer Service/ Telecalling/ Back Office Operations

Industry

BPO/ITES/Call Centers

Education

Not Specified

Experience Required

  0 - 1 Yrs

Salary

  1.5 - 2

Key Skills Required

  Influence Others

Other Skills Required

 

Languages

English

Job Description

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.

 

...  See More
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.

 

See Less
Additional Information
About Company
<p>Ziphertech is a skills training and Education Company focused on creating social impact through its unique offerings. As our economy swings in to an inflection point, the demand for educated and skilled professionals is on all time high. The gap between demand and supply of trained and skilled manpower across different streams and functions has triggered aspirations amongst many corporate to enter the skilling area and create ecosystems which can be scalable and sustainable in the years to come.</p>