Job id : 32105
Customer Success associate
Customer Success associate
Bangalore / Bengaluru
4 years ago
20 Applied
JOB ID:32105
Job details
Job Type
Full Time
Returnee Program
Functional Area
Customer Service/ Telecalling/ Back Office Operations
Industry
Internet/E-Commerce/Startups
Education
Not Specified
Experience Required
1 - 5 Yrs
Salary
3 - 4
Key Skills Required
Acquisition, Marketing Strategy, Communication Skills, Client Acquisition
Other Skills Required
Languages
English
Job Description
The Customer Success Associate is the primary link betweentrell and our Users. In this position, you will ensure that Trell customers make the best possible use of the Trell platform, equip them to pursue their strategic objectives, and help them achieve their desired business goals.What You Will Do:● Empower Trell usersto improvetheirdigital experiences and achieve business objectives through the adoption of Trell● Increase renewal rates, drive adoption, improve customer satisfaction, and cultivatetrelladvocates to generate new business● Serve as the internal voice of the customer and advocate for your clients’ needs (services, support, product management, executive alignment)● Leverage knowledge of the Trell platform and industry best practices to craft and present strategic solutions that ensure clients achieve their goals through product utilization and provide excellent consultative support● Developuserchampions by applying right mix of advisory and hands on expertise ... See More
The Customer Success Associate is the primary link betweentrell and our Users. In this position, you will ensure that Trell customers make the best possible use of the Trell platform, equip them to pursue their strategic objectives, and help them achieve their desired business goals.What You Will Do:● Empower Trell usersto improvetheirdigital experiences and achieve business objectives through the adoption of Trell● Increase renewal rates, drive adoption, improve customer satisfaction, and cultivatetrelladvocates to generate new business● Serve as the internal voice of the customer and advocate for your clients’ needs (services, support, product management, executive alignment)● Leverage knowledge of the Trell platform and industry best practices to craft and present strategic solutions that ensure clients achieve their goals through product utilization and provide excellent consultative support● Developuserchampions by applying right mix of advisory and hands on expertise of the platform● Identify opportunities foruserreferences and case studies● Deliver a significant individual contribution while collaborating with and strengthening teammatesWhat Makes You Qualified● Bachelor’s or Master’s degree from a top college or university, or relevant experience● Excellent English verbal and written communication skills● Proficiency in English language See Less
About Company
We are in a time where Millennials introduce themselves as explorers/ travelers/foodies who prefer visuals over texts and have a short attention span. In these times, their need to discover new and diversified experiences around them have to be served differently. Trell is a video-first Travel & Local Experience discovery platform, designed specifically for millennials. The platform is powered by user-generated video content, which is being created intrinsically by our strong & growing community. In 6 months of its inception, Trell has grown to 400K users who have created over 1M travel & local stories on the platform so far.Our Team: The founding team consists of IIT Bombay Alumni (Ex-Microsoft, Samsung, Qualcomm, ITC, EY) and is backed by some of the brightest names in Singapore & Indian Startup Ecosystem. Following is an opportunity to build & grow together with our stellar team that has won California-based Mobile UX Award 2017, was also part of StartupBootCamp Barcelona '17, FBStart,... See More
We are in a time where Millennials introduce themselves as explorers/ travelers/foodies who prefer visuals over texts and have a short attention span. In these times, their need to discover new and diversified experiences around them have to be served differently. Trell is a video-first Travel & Local Experience discovery platform, designed specifically for millennials. The platform is powered by user-generated video content, which is being created intrinsically by our strong & growing community. In 6 months of its inception, Trell has grown to 400K users who have created over 1M travel & local stories on the platform so far.Our Team: The founding team consists of IIT Bombay Alumni (Ex-Microsoft, Samsung, Qualcomm, ITC, EY) and is backed by some of the brightest names in Singapore & Indian Startup Ecosystem. Following is an opportunity to build & grow together with our stellar team that has won California-based Mobile UX Award 2017, was also part of StartupBootCamp Barcelona '17, FBStart, and Nasscom 10K Startups See Less
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