Job id : 32369
Customer Service Representative
Customer Service Representative
Client of
Ticket2Careers
Bangalore / Bengaluru
3 years ago
51 Applied
JOB ID:32369
Job details
Job Type
Full Time
Functional Area
Customer Service/ Telecalling/ Back Office Operations
Industry
BPO/ITES/Call Centers
Education
Not Specified
Experience Required
0 - 4 Yrs
Salary
2.5 - 3
Key Skills Required
outbound, Voice process, Excellent spoken and written communication skills in English Selling, negotiation & closing skills over the phone will be critical Excellent telephone etiquettes. Co-ordination (With Internal & external touch points in order to accomplish tasks given) Focused on achieving individual targets. Ability to handle pre, should be able to negotiate effectively and be able to gain commitment) Effective team player
Other Skills Required
Languages
English
Job Description
Key Result Area (KRA):
- To make outbound sales calls to new leads assigned by Tele-Marketing and existing customers
- New leads to be converted thereby generating new business each month
- Constantly up-sell and cross-sell products and services for both outbound and inbound business
- Maintain and update identified customer’s opportunities on support systems
- Use the necessary sales tools on calls to understand the customer’s business
- To answer all customer enquiries regarding company services accurately
- Provide a high level of service and professionalism taking into account the consideration that all prospects and customers have an express requirement, and are looking for instant and immediate action
- Highlight opportunities and suggest solutions to improve procedures, technology, and service
- Deal with all employees located in other departments and stations in a professional and co-operative manner at all times, and consistently strive to promote a positive team spirit
- Excellent spoken and wr
Key Result Area (KRA):
- To make outbound sales calls to new leads assigned by Tele-Marketing and existing customers
- New leads to be converted thereby generating new business each month
- Constantly up-sell and cross-sell products and services for both outbound and inbound business
- Maintain and update identified customer’s opportunities on support systems
- Use the necessary sales tools on calls to understand the customer’s business
- To answer all customer enquiries regarding company services accurately
- Provide a high level of service and professionalism taking into account the consideration that all prospects and customers have an express requirement, and are looking for instant and immediate action
- Highlight opportunities and suggest solutions to improve procedures, technology, and service
- Deal with all employees located in other departments and stations in a professional and co-operative manner at all times, and consistently strive to promote a positive team spirit
- Excellent spoken and written communication skills in English
- Selling, negotiation & closing skills over the phone will be critical
- Excellent telephone etiquettes.
- Co-ordination (With Internal & external touch points in order to accomplish tasks given)
- Focused on achieving individual targets. Ability to handle pressure
- Relationship Skills
- Influence (should be able to put across points convincingly, should be able to negotiate effectively and be able to gain commitment)
- Effective team player
- This is a soft sales outbound process where an agent has to engage the customer for approx 45 minutes and have a conversation in English.
- The process requires people to have some basic mathematical skills.
- And the person should have zeal for sales and carry sales in his/her personality.
- We have no issues hiring fresher’s as long as they are confident and eager to learn.
- It’s a UK process, so we follow UK shift time.
- The job applicant to be minimum 10+2 (pass) in any stream, (we don’t hire fresher’s with BE/B-Tech/MBA/MCA/LL.B degrees), however experienced candidates having any of these qualification is eligible to apply.
- Compensation /Benefits:-
- CTC upto 25,000/- PM based on previous experience and earnings.
- Food Allowance
- Free Transport (home pickup and drops) with escort facility for female staff if female staff rostered as the last drop for the route.
- Medical Health Insurance basis eligibility on confirmation (company will pay the premium for the insurance, the staff & his/her spouse with 2 children can be covered under this insurance)
- PF /ESIC benefits for staff as per statutory guidelines.
- Uncapped Incentives (depending on the performance)
- Training days are also paid days
- CV Assessment & Interview by HR
- Online assessment to check basic math, grammar, listening skills
- Operations round (final round) to check expertise in ability, stability and willingness to learn
- Final offer by HR
- 5 days of process training
- 6th day is the accreditation
- Leave request cannot be entertained during the training/assessment days
- On successful clearing the accreditation staff move to operation from training
- Staff will be on probation period of 03 months wherein certain sets of objectives will be agreed with the line manager which will be evaluated on monthly basis
- Staff clearing the probation period will be considered as confirmed employee of SBS
Additional Information
Cab Facility Provided
Flexibility Provided
Shift Timings
Working Over WeekendsAbout Company
<p>A Brand to Cherish and Relish, TICKET2CAREERS is passionate, inclined and determined to be disruptive in the Skill Development / Staffing Services.<br /><br />Our Recruitment Services are first of its kind, with a unique blend of various time tested methodologies which will throttle our passion towards Hiring Rich Talents and reduce the gap in unemployability.<br /><br />Our Verticals : Recruitment,<br />Career Counseling &<br />Training<br /><br />Our Focus Areas:<br />ITES/BPO/FMCG/Media Advert/BFSI & Overseas jobs<br /><br />We have a strong bent towards Skill Development Programs which includes but not limited to Soft Skills, Effective Communication, Personality Enhancement, Career Counseling Programs which will act as a Success Platform for our Rockstar Participants.<br /><br />We are an Awesome Startup aspiring to be Disruptive in the Skill Development / Staffing Vertical. Our DNA is infused with ... See More
<p>A Brand to Cherish and Relish, TICKET2CAREERS is passionate, inclined and determined to be disruptive in the Skill Development / Staffing Services.<br /><br />Our Recruitment Services are first of its kind, with a unique blend of various time tested methodologies which will throttle our passion towards Hiring Rich Talents and reduce the gap in unemployability.<br /><br />Our Verticals : Recruitment,<br />Career Counseling &<br />Training<br /><br />Our Focus Areas:<br />ITES/BPO/FMCG/Media Advert/BFSI & Overseas jobs<br /><br />We have a strong bent towards Skill Development Programs which includes but not limited to Soft Skills, Effective Communication, Personality Enhancement, Career Counseling Programs which will act as a Success Platform for our Rockstar Participants.<br /><br />We are an Awesome Startup aspiring to be Disruptive in the Skill Development / Staffing Vertical. Our DNA is infused with Freshness and Togetherness. <br /><br />We are No Intellectuals or Individuals with Stunning IQ, but the way we execute and deliver seems like we are one.<br /><br />So, If you are wondering what’s different with us then…,<br /><br />“Actually there is nothing different, but we do things differently.”<br /><br />Happy Careers</p> See Less
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