Job id : 42661

Consumer Business - Fraud Investigations Specialist

Consumer Business - Fraud Investigations Specialist

  Bangalore
   Goldman Sachs        Bangalore
  6 hours ago      98 Applied
Job details

Job Type

  Full Time

Functional Area

Accounting / Finance / Tax / CS / Audit,Research/Analytics/Business Intelligence/Big data

Industry

Banking/Financial Services/Insurance

Education

Not Specified

Experience Required

  3 - 6 Yrs

Skills Required

   fraud strategy & investigations

Job Description

Consumer and Commercial Banking (CCBD)

Consumer and Commercial Banking brings innovative solutions to traditional banking activities. We are a global team of lenders, investors, risk managers, skilled marketers, web experts and banking specialists. We provide a suite of solutions to help our customers meet their personal financial goals. We make direct investments in, and risk manage, a portfolio of corporate loans and securities. And we help transform distressed communities through investments and loans of private capital.

Digital Finance

Description

Digital Finance, a subdivision of CCBD, is composed of the firm’s digitally-led consumer businesses which include the global online consumer deposits business and the US online consumer lending business, the firm’s first-ever direct-to-consumer platform built from the ground up. Digital Finance combines the strength and heritage of a 147-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. This unique dynamic allows us to help our customers achieve financial progress through customizable solutions that are grounded in value, transparency and simplicity.

Your Impact As a fraud investigator, you will be responsible for evaluating the circumstances of cases of suspected or confirmed fraud and making recommendations about future measures. You will be responsible for identification, development and investigation of consumer financial services fraud. You will analyze data for patterns and trends and make recommendations to improve policy and procedures.

Responsibilities:

  • Gather, organize and analyze data as it pertains to case development through the use of analytical tracking and data management tool
  • Review developing cases, identify and analyze points of compromise, and communicate potential risk to Fraud leadership
  • Determine action required based on established procedures and work with supervisor to handle more complex cases
  • Coordinate the investigation of any fraud issue with the appropriate fraud investigation unit as appropriate.
  • Place appropriate hold on accounts deemed to have fraudulent activity. Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements
  • Communicate professionally with customers, merchants, financial institutions and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred
  • Manage significant caseload and utilize the company investigation system
  • Open and prepare cases and follow all guidelines and documented procedures to ensure proper cases detail is completed
  • Conduct QA reviews on investigations cases and collaborate with leadership team members to ensure high decision quality of team members
  • Participate in discovery sessions with business leaders and content users to identify knowledge gaps and propose solutions for processes
  • Participate in building knowledge structure of the CIMD Fraud Strategy & Investigations which includes policy and procedure, training guidelines, and related quality assurance initiatives

Qualifications

  • Bachelor's Degree or equivalent combination of education and fraud experience
  • Ability to analyze data for patterns and trends and to take findings and communicate them in an effective manner
  • Detail-oriented and organized
  • Minimum of 3-5 years of experience in fraud, financial services or related industries
  • Ability to research and make appropriate decision regarding complex cases
  • Ability to work some rotating weekends and holidays
  • Proven track record of strong leadership skills, experience leading a team preferred

ABOUT GOLDMAN SACHS

The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.