Cluster Manager
Unit - Birla Sun Life Insurance
Mumbai, Delhi, Bangalore – Any Zonal Office
Department – HDFC Channel, HDFC Branch Banking

Job Purpose

To derive Insurance Business from assigned Relationship/Channel partner in an area or zone, to convince the relationship so they can convince their customer to invest in Birla Sunlife Insurance. To ensure all the pre and post-sales support and services to the relationship as well
as to the clients along with the team dedicated to the relationship. Ensure not only achieving the target but also to make sure there is a consistent growth in the business every quarter.

Principal Accountabilities

1. Accountability: Achieve Targets (Premium & Revenue) in order to contribute in overall growth of the company
2. Executes smooth function of the sales and other processes in order to maximise business potential.
3. Relation Ship Management: Open Architecture
4. Building new business opportunities within the allocated area/relationships in order to maximise the productivity / Top Line
5. Execute the right method of business acquisition in order get the profitable mix for the organisation
6. Achieve Persistency targets as per the company norms so that renewals take place on time

Supporting Actions

1. Continuous interaction with the channel partners (Multiple Branch Heads of the Bank)
2. Mapping all the key decision makers and ensuring that the same information is shared with the RH/ZH
3. Aggressively downloading all the RnR activities running by the organisation.
4. Create Innovative ways to have Branch Activities to increase the customer penetration

1. Communicate any process change or change in any rules and regulations by the help of different training module.
2. Ensure that actual sales and service aspects including sales calls, issuance and complaint handling are carried out without any blocks

1. To Handle Bank customer requirements with the best services and products ranges
2. To be equipped with insurance and Bank Products knowledge To manage the relationship at all the levels to have the desire out-puts.

1. Identify innovative methods working with the relationship to enhance penetration of the database
2. FLS Review Mechanism to have 40% Activation with 2 Case / Active at 50K ATS to be focused

3. Ensure Product Mix - Trad 50% : ULIP 40% : Term 10%
4. 15% Business More than TATA Provide inputs for new products & Sales Pitch, basis an in-depth understanding of
Channel needs
5. Identify training needs for the in-house and channel partner team

1. Scrutinise the business on regular basis and give the relevant information to superiors
2. Interact with the customers through welcome calls

1. Communicate with customers and
2. resolve queries as and when required to ensure that renewal takes place on time