Bangalore
2 years ago
60 Applied
JOB ID:44043
Job Type
Full Time
Functional Area
Research/Analytics/Business Intelligence/Big data
Industry
Internet/E-Commerce/Startups
Education
Not Specified
Experience Required
4 - 10 Yrs
Key Skills Required
analytics
Other Skills Required
Job Description
Company Overview
Work hard. Have fun. Make history. At Amazon it is expected no more and no less from you. Ever since Amazon
opened its virtual doors, it has been an aim to become the most customer-centric company in the world. How is
this achieved? By having people like you who make sure that customers find everything that they are looking for
online – at great prices and convenience. Both Amazon and sellers who list their products on the sites already offer
millions of new and used items in a wide range of categories. Come and experience a company that reinvents itself
every day. Immerse yourself in an environment that is fast-paced, expanding and is continuously inventing new
efficiencies and offering great opportunity for its customers and for you! You'll help Amazon create the Earth's
greatest shopping experience – a store featuring more products and brands with the most compelling content
compared to any other online or offline store. Thi... See More
Company Overview
Work hard. Have fun. Make history. At Amazon it is expected no more and no less from you. Ever since Amazon
opened its virtual doors, it has been an aim to become the most customer-centric company in the world. How is
this achieved? By having people like you who make sure that customers find everything that they are looking for
online – at great prices and convenience. Both Amazon and sellers who list their products on the sites already offer
millions of new and used items in a wide range of categories. Come and experience a company that reinvents itself
every day. Immerse yourself in an environment that is fast-paced, expanding and is continuously inventing new
efficiencies and offering great opportunity for its customers and for you! You'll help Amazon create the Earth's
greatest shopping experience – a store featuring more products and brands with the most compelling content
compared to any other online or offline store. This is a great platform from which to launch a career with Amazon.
The Career Opportunity
EU Catalogue Consultant comprises of two workstreams (Product Setup Service & Premium Catalogue Service),
designed to provide best-in-class, sclable solutions to help vendors add selection and improve the quality of their
content and metadata (IDQ) on the Amazon platform. The team is seeking a high performing Catalogue Consultant
to contribute to the smooth running of the EU program. The successful candidate will be a strong contributor to
the overall vision, helping meeting the needs of the business whilst protecting the integrity of the customer
experience.Role Responsibilities
The scope and main responsibilities of the role will include:
· Facilitating relationships with external business partners, understanding their basic goals, drivers and metrics.
· Diving deep into vendor issues, gathering, analyzing and sharing data to help push data-driven business decisions.
· Participating in the coordination of new vendors’ onboarding, contributing to set expectations and facilitating
discussion using a preset agenda.
· Acting as one point of contact and trainer for offshore team members and local teams, you will identify issues and
make sure that they are addressed, documented and resolved in a timely and professional manner.
· Proactively scoping, participating in and delivering small local scale projects. You will define clear briefs and
roadmaps, setting the expectations of stakeholders effectively.
· You will support projects with future EU rollout/constraints in mind.
· Auditing and supporting quality/efficiency of service processes, analysing and fixing root cause.
· Serve as an innovative center of excellence, working on catalogue pilots, testing new initiatives etc.
· Providing value-added recommendations to enhance systems and programmes.
· Operating with considerable autonomy, frugality and discretion, working efficiently with good prioritization and
judgment. You will help identify and evaluate potential risks and contribute to determine appropriate corrective
action.
· Communicating and collaborating effectively with EU peers and management. Sharing knowledge with others
(both verbally and in writing), within and outside your team.
· Responding promptly and accurately to questions from both customers and internal business partners, including
leadership teams. Escalating issues promptly and appropriately when necessary. See Less
Come build the future with us
Amazon.com was launched in 1995 with the mission “to be Earth’s most customer-centric company.” What does this mean? It's simple. We're a company that obsesses over our customers. Our actions, goals, projects, programs and inventions begin and end with the customer top of mind. In other words, we start with the customer and work backwards. When we hit on something that is really working for customers, we double-down on it with hopes to turn it into an even bigger success.
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.
We strive to have a positive impact on customers, employees, small businesses, the economy, and communities where we’re located.
Amazonians are smart, passionate builders with different backgrounds and goals, who share a common desire to always innovate on behal
... See MoreCome build the future with us
Amazon.com was launched in 1995 with the mission “to be Earth’s most customer-centric company.” What does this mean? It's simple. We're a company that obsesses over our customers. Our actions, goals, projects, programs and inventions begin and end with the customer top of mind. In other words, we start with the customer and work backwards. When we hit on something that is really working for customers, we double-down on it with hopes to turn it into an even bigger success.
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.
We strive to have a positive impact on customers, employees, small businesses, the economy, and communities where we’re located.
Amazonians are smart, passionate builders with different backgrounds and goals, who share a common desire to always innovate on behalf of our customers.
This is what unites Amazonians across teams and geographies as we strive to delight our customers and make their lives easier, one innovative product, service, and idea at a time.
The scope and scale of our mission drives us to seek diverse perspectives, be resourceful, and navigate through ambiguity. See Less
