Business Performance Support
Business Performance Support
Bangalore / Bengaluru
3 years ago
70 Applied
JOB ID:35530
Job Type
Full Time
Functional Area
Operations,Project Management/Site engineering
Industry
Hotels/Restaurants/Airlines/Travel
Education
Not Specified
Experience Required
1 - 10 Yrs
Key Skills Required
Business Support, Project Management, Communication Skills, Microsoft Word, Microsoft Excel
Other Skills Required
Job Description
Job title: Business Performance Support
Job holder: Abhinav Lather
Employee number:
N+1 Org. Unit Siglum: AIS
N+1 NameB. Accountabilities
- On the request of the Head of Customer Services South Asia, the jobholder will be accountable
- for the execution of a variety of project management, business performance management and
- customer feedback, customer Issues and customer relationship management activities.
- No direct reports.
- Assist the Head of Customer Services with:
- Business Performance Management
- Setup of visual dashboards on Excel as well as digital tools such as Salesforce, Skywise.
- Managing weekly and monthly reporting cycle eg. Monthly Business report, Heatmap, SC weekly, Board meeting report, G Control room Heatmap
- Defining and aligning on KPIs with all business units.
- Tracking of AIS top KPIs such as OI, revenue and Customer satisfaction as well as other individual BU KPIs.
- Figuring out best practices globally as well as in other regions and customi
Job title: Business Performance Support
Job holder: Abhinav Lather
Employee number:
N+1 Org. Unit Siglum: AIS
N+1 NameB. Accountabilities
- On the request of the Head of Customer Services South Asia, the jobholder will be accountable
- for the execution of a variety of project management, business performance management and
- customer feedback, customer Issues and customer relationship management activities.
- No direct reports.
- Assist the Head of Customer Services with:
- Business Performance Management
- Setup of visual dashboards on Excel as well as digital tools such as Salesforce, Skywise.
- Managing weekly and monthly reporting cycle eg. Monthly Business report, Heatmap, SC weekly, Board meeting report, G Control room Heatmap
- Defining and aligning on KPIs with all business units.
- Tracking of AIS top KPIs such as OI, revenue and Customer satisfaction as well as other individual BU KPIs.
- Figuring out best practices globally as well as in other regions and customizing them for implementation in South Asia
- Organizing weekly and monthly meeting cycle Project management
- Organizing and Animating CSIP workshops. Working with all BUs for preparing Customized Action plan and tactical action plans for CSIP.
- Salesforce – As the Salesforce Business Owner of the region, co-ordinating with development team to get all the requirement of AIS team implemented, ensuring all the relevant people in the team get the required licences and accesses.
- Induction Training project – Defining and implementing Induction training plan for all the newcomers in Customer Services
- Risk Management – Act as the Point of contact for risk management for the region Business Support
- Training - Organizing all the important training sessions for team such as Salesforce customization, Skywise and Inter AIS training sessions
- Organizing and managing Team events such as Team Booster, Communication event etc.
- Supporting Customer Services team with the Digitalization process by providing trainings on topics like CSD visit report, CSIP on Salesforce.
- Reporting material such as presentations, dossiers, documents, scorecards, SQCDP, etc for the management and/or other relevant bodies.
- Proposals for improvements to customer satisfaction & loyalty and services revenues.
- The jobholder reports both functionally and operationally to the Head of Customer Services South Asia
- Aeronautical Engineering or business management background or equivalent
- General knowledge of the aviation business
- Project Management skills
- Prior experience in Business performance management and KPI tracking
- Great command over Microsoft Office especially expertise in MS Excel
- Understanding of Salesforce CRM platform is highly recommended
- Tech savvy and good command over Digitalization tools
- Ability to understand and deal with complex data and issues and propose improvements solutions
- Ability to execute the visualization of performance management indicators
- Ability to prepare dossiers with synthesized, accurate and consolidated information and data to prepare the decisions
- Excellent writing and communication skills
- S organization knowledge would be a plus
- The position is graded PII/IIIA
Airbus is a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a worldwide scale.
Hindrances With over 125,000 employees and as the largest aeronautics and space company in Europe and a worldwide leader, Airbus is at the forefront of the aviation industry. We build the most innovative commercial aircraft and consistently capture about half of all commercial airliner orders. Thanks to our deep understanding of changing market needs, customer focus and technological innovation, we offer products that connect people and places via air and space.
Airbus shares a long-standing relationship of collaboration and symbiotic growth with India. For more than 50 years, technology and know-how from the company have catalysed the growth of India’s civil aviation sector and supported the modernisation of its armed forces. The company has set-up design, engineering and research facilities in India to leverage the gifted engineering tal
... See MoreAirbus is a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a worldwide scale.
Hindrances With over 125,000 employees and as the largest aeronautics and space company in Europe and a worldwide leader, Airbus is at the forefront of the aviation industry. We build the most innovative commercial aircraft and consistently capture about half of all commercial airliner orders. Thanks to our deep understanding of changing market needs, customer focus and technological innovation, we offer products that connect people and places via air and space.
Airbus shares a long-standing relationship of collaboration and symbiotic growth with India. For more than 50 years, technology and know-how from the company have catalysed the growth of India’s civil aviation sector and supported the modernisation of its armed forces. The company has set-up design, engineering and research facilities in India to leverage the gifted engineering talent pool in the country.
Today, every Airbus commercial aircraft that is built incorporates parts or technology that are developed in India. With the signing of the contract for 56 C295 aircraft for the replacement of the India Air Force’s Avro fleet, Airbus looks forward to establishing itself as a reliable partner to the Indian armed forces. Airbus has extensive experience working with the Indian Space Research Organisation (ISRO) as well as its commercial arm Antrix/ NSIL. The company continues to deliver products and services for Indian Space Programmes and is always looking for the right opportunities to deepen the collaborative relationship with the Department of Space as well as Indian industry.
The company runs training centres in India that are a part of the Airbus worldwide training network. And also launched Asia’s first fully-owned flight and maintenance training centre for commercial aircraft in the National Capital Region (NCR) of Delhi in 2019. The same year, Airbus inaugurated a nature-inspired, state-of-the-art Information Management (IM) Centre in Bengaluru to help advance the group’s fast-expanding technology and digital capabilities across its global operations.
Airbus believes that contributing to the well-being of the communities in which it works is an ethical imperative. In India, the company is working with local communities to create shared value in areas such as environmental protection, education and healthcare.
Airbus is proud to be an equal opportunity employer and is committed to create an inclusive and diverse work environment. Airbus selects job applicants on the basis of suitability for the job, and irrespective of gender, marital status, age, sexual orientation, gender identity or expression, nationality, religion, ethnicity or different abled/ (dis)ability. See Less
