Job id : 41178
Analytics (CXX/TNPS/NPS)
Analytics (CXX/TNPS/NPS)
Pune
2 years ago
27 Applied
JOB ID:41178
Job details
Job Type
Full Time
Functional Area
Research/Analytics/Business Intelligence/Big data
Industry
Telecom/ISP
Education
Not Specified
Experience Required
8 - 10 Yrs
Key Skills Required
Analytics
Other Skills Required
Job Description
Job Purpose
Monitoring Performance of Network from external sources and correlating the information from different data sources for identification of areas needing improvementKey Result Areas/Accountabilities
Monitoring Performance of Network from external sources and correlating the information from different data sources for identification of areas needing improvementKey Result Areas/Accountabilities
- Analyze network performances from different sources – crowd source data (FB/Google/Ookla etc.) , NPS , TNPS and complaints
- Develop a sound understanding of the data collection and reporting of the information from different data sources
- Engage with the central Quality team to understand the trends and share/implement learnings and findings to life the scores and hence the experience of the customers
- Correlate trends emerging from different data sources identify areas needing improvement and implement the same to life the performance of the customers
- Collaborate/coordinate with the circle and corporate network teams for tracking/resolution of the network issues to improve the network experience.
- Overall 8-10 years of experience in Telco and more than 2
Job Purpose
Monitoring Performance of Network from external sources and correlating the information from different data sources for identification of areas needing improvementKey Result Areas/Accountabilities
Monitoring Performance of Network from external sources and correlating the information from different data sources for identification of areas needing improvementKey Result Areas/Accountabilities
- Analyze network performances from different sources – crowd source data (FB/Google/Ookla etc.) , NPS , TNPS and complaints
- Develop a sound understanding of the data collection and reporting of the information from different data sources
- Engage with the central Quality team to understand the trends and share/implement learnings and findings to life the scores and hence the experience of the customers
- Correlate trends emerging from different data sources identify areas needing improvement and implement the same to life the performance of the customers
- Collaborate/coordinate with the circle and corporate network teams for tracking/resolution of the network issues to improve the network experience.
- Overall 8-10 years of experience in Telco and more than 2 years experience in Performance and Quality function in Network
- Overall understanding of the network architecture and call flows
- Good analytical and statistical skills
- Understanding of the analytical systems and solutions used for Customer experience improvement.
- Good coordination skills for collaborating with different stake holders for improving the performance of the network
- B.E. Electronics and Telecommunication – Must
- Diploma/Degree in Analytics – Good to have
About Company
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
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