Bangalore / Bengaluru
2 years ago
470 Applied
JOB ID:41355
Job Type
Full Time
Functional Area
HR - Payroll/Business Partner/General,HR - Recruiter,HR- Learning and development/Training,Sales/Business Development/Client Servicing
Industry
IT-Software/Software Services
Education
Not Specified
Experience Required
4 - 8 Yrs
Key Skills Required
People Relations experience, HR Experience, HR Domain certification, Good organizational & prioritisation skills, Analytical Skills, Problem Solving
Other Skills Required
Job Description
1. Read, understand and analyze client process as per the business rules as a subject matter expert.2. Execute the process accurately and timely as a hands on processor.3. Master the given process and help the team members to overcome process related queries4. Escalate issues and seek advice when faced with complex issues/problems.5. Pay close attention to quality of written and verbal English skills within Team.6. Creates a logical plan, realistic estimates and schedule for an activity or project segment.7. Ensure LWI’s are followed and updated regularly and train the team members on process updates.8. Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensur... See More
1. Read, understand and analyze client process as per the business rules as a subject matter expert.2. Execute the process accurately and timely as a hands on processor.3. Master the given process and help the team members to overcome process related queries4. Escalate issues and seek advice when faced with complex issues/problems.5. Pay close attention to quality of written and verbal English skills within Team.6. Creates a logical plan, realistic estimates and schedule for an activity or project segment.7. Ensure LWI’s are followed and updated regularly and train the team members on process updates.8. Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.9. Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control.10. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls11. Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.12. Participates in various internal or client initiatives related to Process.13. Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.14. Plan proper allocation of work.15. Support Team lead / Manager with Daily stats / reporting and MOS.16. Enrich team members with a clear sense of direction and understanding of each others' responsibilities.17. To be available on the floor through the day to resolve process related issues.18. Participate in Team building activities.19. Create effective QC and Audit mechanism within process to ensure delivery on SLA’s.20. Assist in training/educating HRO personnel on learning and acquired skills in process.21. Assist client with Admin activities (especially Document Mgmt) related to Investigations/Grievances/Associate concerns.22. Support Client with the Admin activities related to Performance mgmt.23. Ensure Customer Satisfaction24. Ensure and maintain the security and confidentiality of client data.25. Complete training need analysis for the team on timely manner through quality reports and knowledge testsRelationships:Reports to: Team LeadSupervises: N/AJOB REQUIREMENTS
- Education Equivalent
- Bachelor or Graduate
Experience
- At least 4 years of HR Experience
- People Relations experience a plus
- Workday Experience a plusHR Domain certification would be a plus
- Strong MS Office and Excel skills
- Good organizational & prioritisation skills.
- Analytical and problem solving skills.
- Multi-cultural awareness.
- Passion for customer service.
- Team player.
- Results & detail-oriented
- Focus on high data accuracy.
- Quality driven – in communications and all system transactions.
- Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate
- Good written and verbal skills. Strong English language communication skills
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, en
... See MoreAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at https://www.accenture.com/in-en/careers
