Bangalore / Bengaluru
4 years ago
114 Applied
JOB ID:38278
Job details
Job Type
Full Time
Functional Area
Research/Analytics/Business Intelligence/Big data,HR - Payroll/Business Partner/General
Industry
FMCG/Food/Consumer Durables
Education
Not Specified
Experience Required
3 - 6 Yrs
Key Skills Required
HR back end operations, Onboarding, offboarding, Coordination, BGV
Other Skills Required
Job Description
Purpose of RoleThe person in this role will be dedicated to customer service and resolving queries with a high degree of quality and accuracy. They will also demonstrate good judgement to interpret the customers’ need and appropriate response. They receive and process requests (including document generation) and enquiries using the technology and documentation provided. The JML Specialist will have specialist knowledge and will manage cases end to end to resolution. This team will provide a streamlined, consistent and highly effective range of services for its customers with key focus on providing best in class on- and offboarding experience.
Particular focus on:
Particular focus on:
- proactive and brilliant customer service
- finding solutions and embedding smart results to drive continuous improvement
- share ideas and solutions with senior stakeholders allowing them to build their knowledge and reputation.
- building strong relationships within the markets globally and all stakeholders will create diversity and f
Purpose of RoleThe person in this role will be dedicated to customer service and resolving queries with a high degree of quality and accuracy. They will also demonstrate good judgement to interpret the customers’ need and appropriate response. They receive and process requests (including document generation) and enquiries using the technology and documentation provided. The JML Specialist will have specialist knowledge and will manage cases end to end to resolution. This team will provide a streamlined, consistent and highly effective range of services for its customers with key focus on providing best in class on- and offboarding experience.
Particular focus on:
Particular focus on:
- proactive and brilliant customer service
- finding solutions and embedding smart results to drive continuous improvement
- share ideas and solutions with senior stakeholders allowing them to build their knowledge and reputation.
- building strong relationships within the markets globally and all stakeholders will create diversity and further stretch in the role.
- Delivers service to agreed performance levels and beyond. SLA targets relate to: Speed to close queries, Data and Documentation Accuracy and Customer Satisfaction.
- Serve as key contact/liaison with local HR in market to ensure that the process, including notifications, reflect current ways of working.
- Manages activities relating to all workload on the Service Now query management system, including comprehensive notes and audit trails.
- Monitor the completion of the Employee and Line Manager on- and offboarding activities including joiner/mover/leaver processes (Follow-up calls and emails).
- Manage all queries with stakeholders related to on- and offboarding process via e-mail and phone.
- Manage outstanding business processes for movers.
- Manage requests of Onboarding/Offboarding Questionnaires.
- Generate certificate of service, letter requirements.
- Manage requests for Exit Interview.
- Creates and issue legal employment documentation with high accuracy (using Doc Genie, Workday and ServiceNow) and maintains master document templates.
- Liaise with other HR teams to complete processes, diagnose issues and improve handoffs (IA, Fleet, Payroll, Benefits Providers etc).
- Satisfy compliance requirements (e.g. Complete system reconciliations where needed, capture offline instructions in ServiceNow) with special attention to General Data Protection Rules (GDPR).
About Company
<p>Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose - Celebrating life, every day, everywhere - has an important role in our company, for our people, our brands, in how we perform and how we create shared value.</p>
<p><strong>About Diageo India </strong></p>
<p>We are India’s leading beverage alcohol company with an outstanding portfolio of premium brands. Our portfolio of over 140 brands of Scotch whisky, IMFL whisky, brandy, rum, vodka, gin and wine includes the much-loved McDowell's No.1, Royal Challenge, Signature, and Antiquity as well as Diageo’s iconic brands such as Johnnie Walker, VAT 69, Black & White, Smirnoff and Ciroc among others. . In 2013-14, Diageo plc acquired a 54.8% shareholding in United Spirits making India one of its largest markets. We are a high p... See More
<p>Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose - Celebrating life, every day, everywhere - has an important role in our company, for our people, our brands, in how we perform and how we create shared value.</p>
<p><strong>About Diageo India </strong></p>
<p>We are India’s leading beverage alcohol company with an outstanding portfolio of premium brands. Our portfolio of over 140 brands of Scotch whisky, IMFL whisky, brandy, rum, vodka, gin and wine includes the much-loved McDowell's No.1, Royal Challenge, Signature, and Antiquity as well as Diageo’s iconic brands such as Johnnie Walker, VAT 69, Black & White, Smirnoff and Ciroc among others. . In 2013-14, Diageo plc acquired a 54.8% shareholding in United Spirits making India one of its largest markets. We are a high performing business that is sensitive to consumer, community and societal needs. We are proud of being a responsible producer and marketer of beverage alcohol, and we champion responsible consumption as part of a balanced lifestyle.</p>
<p>We are looking to hire exceptional women talent in:</p>
<ul>
<li>Manufacturing and Supply Chain areas like Operations, Quality, Sourcing, Environment, Health Safety (EHS) & Productivity.</li>
<li>Commercial Function like Sales, Key Accounts Management, Market Activation, Sales Excellence and Sales Analytics.</li>
<li>Marketing roles like Brand & Product Management.</li>
<li>Corporate Support Functions like Treasury, Taxation, Secretarial, Compliance and Law.</li>
</ul>
<p>Join us on our LinkedIn page to keep in touch and know more: <a href="https://www.linkedin.com/company/3069440/">https://www.linkedin.com/company/3069440/</a></p>
<p><strong>About Diageo Business Services India</strong></p>
<p>We are one of the five Diageo Business Services that are based around the world and our India office is in Bengaluru. The remaining four centers are in: Budapest, Bogota, Manila and Nairobi. We provide a broad range of services to our businesses around the world. We are already 600 strong people in Bengaluru and growing. This global scale and reach helps deliver strong control environment and significant cost savings, while freeing local teams to market and sell our great brands to customers and consumers.</p>
<p>As part of the team, you’ll have the opportunity to develop your skills in an array of different areas, including:</p>
<ul>
<li>Source to Pay</li>
<li>Order to Cash</li>
<li>Financial Control and Record to Report</li>
<li>Controls</li>
<li>HR shared services</li>
<li>Data and Analytics</li>
<li>Project Management</li>
<li>Technology</li>
</ul> See Less
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