Job id : 3140
Customer Service Executive
  Bangalore / Bengaluru
   Titan Company Ltd        Bangalore / Bengaluru
  3 years ago      140 Applied
Job details

Job Type

  Full Time

Functional Area

Customer Service/ Telecalling/ Back Office Operations

Industry

BPO/ITES/Call Centers,Retail/Gems/Jewelery

Education

MBA -Marketing

Experience Required

  2 - 4 Yrs

Salary

  3 - 4

Skills Required

   Communication Skills ,Customer Service ,Team Building ,Telephone Skills ,Data Analysis ,Data Entry ,Ms Excel Pivot Tables

Languages

English ,Hindi ,Kannada ,Tamil

Job Description
Location: Bangalore Scope of the role: Responsible for resolution and closure of customer complaints for two regions as part of the Customer Service Team. Job Profile: Tracking and Reporting • Manually track the calls in detail for further analysis • Develop plans of action to address common issues and coordinate with relevant stakeholders to find solutions • Ensure that response is sent back to customers after a solution is derived Key Deliverables: • Timely completion of analysis and submission of reports with a high level of accuracy • Systematic and frequent interfacing with the stakeholders Work exp : 2-3 years experience, preferably in a call centre set up Educational Qualification - Minimum Graduate in any discipline Outstanding English communication - Oral & Written Excel Knowledge - Knowledgeable about Excel functions , Good proficiency Full time working - 9 am to 6:15 PM , 5 days in a week Employment Type : Third Party Rolls
Additional Information
Cab Facility Provided
Shift Timings