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Job id : 3140

Customer Service Executive

Customer Service Executive

  Bangalore / Bengaluru
   Titan Company Ltd        Bangalore / Bengaluru
  7 years ago      140 Applied

JOB ID:3140

Job details

Job Type

  Full Time

Functional Area

Customer Service/ Telecalling/ Back Office Operations

Industry

BPO/ITES/Call Centers,Retail/Gems/Jewelery

Education

MBA -Marketing

Experience Required

  2 - 4 Yrs

Salary

  3 - 4

Key Skills Required

  Communication Skills, Customer Service, Team Building, Telephone Skills, Data Analysis, Data Entry, Ms Excel Pivot Tables

Other Skills Required

 

Languages

English ,Hindi ,Kannada ,Tamil

Job Description

Location: Bangalore Scope of the role: Responsible for resolution and closure of customer complaints for two regions as part of the Customer Service Team. Job Profile: Tracking and Reporting • Manually track the calls in detail for further analysis • Develop plans of action to address common issues and coordinate with relevant stakeholders to find solutions • Ensure that response is sent back to customers after a solution is derived Key Deliverables: • Timely completion of analysis and submission of reports with a high level of accuracy • Systematic and frequent interfacing with the stakeholders Work exp : 2-3 years experience, preferably in a call centre set up Educational Qualification - Minimum Graduate in any discipline Outstanding English communication - Oral & Written Excel Knowledge - Knowledgeable about Excel functions , Good proficiency Full time working - 9 am to 6:15 PM , 5 days in a week Employment Type : Third Party Rolls
Additional Information
Cab Facility Provided
Shift Timings
About Company
Titan Company Limited a joint venture between the TATA Group and the Tamil Nadu Industrial Development Corporation (TIDCO) commenced operations in 1984 under the name Titan Watches Limited. Titan Company is the fifth largest integrated own brand watch manufacturer in the world. In addition to 'Titan' the watch brand, Titan Company has also built 'Tanishq' the leading jewellery brand over the past few years. Both these brands are among the most recognised and loved brands in India. After Sonata, a value brand of functionally styled watches at affordable prices, Titan Company launched Fastrack, a brand of watches and accessories for the youth. With a license for premium fashion watches of global brands, Titan Company repeated its pioneering act and brought international brands into the Indian market. Tommy Hilfiger, FCUK, & Police as well as the Swiss made watch – Xylys owe their presence in the Indian market to Titan Company. Titan launched its 2nd smartwatch, Juxt Pro after the su...  See More
Titan Company Limited a joint venture between the TATA Group and the Tamil Nadu Industrial Development Corporation (TIDCO) commenced operations in 1984 under the name Titan Watches Limited. Titan Company is the fifth largest integrated own brand watch manufacturer in the world. In addition to 'Titan' the watch brand, Titan Company has also built 'Tanishq' the leading jewellery brand over the past few years. Both these brands are among the most recognised and loved brands in India. After Sonata, a value brand of functionally styled watches at affordable prices, Titan Company launched Fastrack, a brand of watches and accessories for the youth. With a license for premium fashion watches of global brands, Titan Company repeated its pioneering act and brought international brands into the Indian market. Tommy Hilfiger, FCUK, & Police as well as the Swiss made watch – Xylys owe their presence in the Indian market to Titan Company. Titan launched its 2nd smartwatch, Juxt Pro after the successful launch of Titan Juxt. The watch caters to the needs of the young, multi-faceted male consumer who desires the next step in the confluence of design and technology. ​In addition, the company retails personal accessories such as bags, belts, wallets and most recently perfumes under brand name- Titan Skinn. Entering the largely fragmented Indian jewellery market with no known brands in 1995, Titan Company launched Tanishq, India's most trusted and fastest growing jewellery brand. Gold Plus, the later addition, focuses on the preferences of semi-urban and rural India. Completing the jewellery portfolio is Zoya, the latest retail chain in the luxury segment. Titan Eyeplus, the third major line of consumer business from Titan Company Ltd, ventured into the eyewear segment in March 2007. Titan Eyeplus offers a variety of differentiated products to the end consumer consisting of frames, lenses, contact lenses and accessories. Benchmarked against the best in the world, Titan Eyeplus heralds standardization in the eyewear industry. With a retail footprint of over 1300 stores and a total retail area of over 1.70 mn sq ft, Titan Company has India’s largest speciality retail network spanning over 250 towns. It also has a large network of over 700 after-sales-service centres. Today, Titan Company Limited is TATA Group’s largest consumer company, and India’s leading producer and retailer of watches, jewellery, eyewear and accessories. See Less