Chennai CSC – Head Demand and Migration and Project Management Office
Primary Location: India,Tamil Nadu,Chennai
Education: Bachelor's Degree
Job Function: Operations
Schedule: Full-time
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 16052295
Description
Job Purpose:
An excellent opportunity for individuals seeking a career within Citigroup and more specifically within Demand and Migration and PMO.
The purpose of the role will be to support the performance of key activities as described below. The role also entails supporting the Senior Management within Chennai CSC in delivering key strategic initiatives for long term value creation of business. The Demand & Migration and PMO Head is responsible for leading a team of migration/project managers in managing multiple migration projects for the different Business, Operations and Technology Units servicing the send side clients from the site. The role involves various aspects of leadership, people m
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Chennai CSC – Head Demand and Migration and Project Management Office
Primary Location: India,Tamil Nadu,Chennai
Education: Bachelor's Degree
Job Function: Operations
Schedule: Full-time
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 16052295
Description
Job Purpose:
An excellent opportunity for individuals seeking a career within Citigroup and more specifically within Demand and Migration and PMO.
The purpose of the role will be to support the performance of key activities as described below. The role also entails supporting the Senior Management within Chennai CSC in delivering key strategic initiatives for long term value creation of business. The Demand & Migration and PMO Head is responsible for leading a team of migration/project managers in managing multiple migration projects for the different Business, Operations and Technology Units servicing the send side clients from the site. The role involves various aspects of leadership, people management, collaboration with Citi entities globally, excellence in execution and innovation.
Primary Duties and Responsibilities:
The Demand Manager owns the Book of Work management process from countries, regional and global businesses. Closed tracking and monitoring of migration head count
Defines and prioritizes business, operations and technology demand
Develops relationships with stakeholders across countries, regional and global groups and various support groups
Influences and negotiates with senior leaders (across functions); may communicate with external parties
Provides regular reports and updates to senior management, ensure alignment of conflicting program priorities to common goals
Manages a team of Demand Coordinators to evaluate and manage potential demand from multiple send side stakeholders
Project Management – Leads a team that manages multiple projects ensuring proper approvals are secured, adherence to the project management framework, risk identification/escalation, problem resolution, delivering on time and within budget, liaising with various support teams
Process Engineering - Ensures enhancement of the project management framework and processes, documenting new functions assigned to the team and new interfaces with other units
Support Teams Engagement – Provides regular updates on the demand to facilitate the areas of seat capacity planning, premises management, financial management, security and safety functions, technology readiness and support build up a healthy recruitment pipeline
Governance Documentation – Ensure all migrations are covered with complete documentation and necessary governance approvals as per relevant policy and procedures
Ensure Compliance and Data Privacy approvals are in place
Work with countries to determine in-scope processes, target timelines for migrations
Report on migrations status and escalate on any off-track/impacts against plan
Track initiatives' progress and ensure project documentation/status updated on a regular basis
Create strategic financial plans for migrations for effective cost management
Support send side units in planning/budgeting financials for migrations
Strong presentation skills
Work as part of a team on various strategic initiatives including the migration HC tracking and Actual HC tracking
Lead and participate in meetings to observe and evaluate manager and client needs to provide effective solutions
Arrange stakeholders meetings, maintain minutes, develop trackers for key takeaways and follow up on execution/completion of activities in collaboration with the stakeholders
Provide regular updates to CRS to ensure that the real estate portfolio is optimized to support the site and site growth
Ensure site on-boarding is efficient and provides timely set up of work location, phone and technology required
Effectively plan and manage senior management visits at the site
Support the CAO in preparation of detailed plan/agenda and various presentation materials for the visit
Competencies:
Technical Knowledge – project management and leading teams; comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the projects
Planning and Organizing
Influencing and Negotiating Skills
Excellent Communications and Interaction Skills
Leadership Skills
Qualifications
Strong understanding of all the key aspects of Risk and Controls, Legal and Compliance requirements for insourcing
Excellent leadership and people management skills including off-site teams
Ability to build team, delegate and mentor others, and assist the team in achieving goals
Excellent communication skills
Excellent facilitation skills
Attention to detail is an essential part of the job
Strong work organization and prioritization capabilities
Interpersonal skills (ability to work with colleagues at all levels across multiple locations)
Takes ownership and accountability for assigned work
Ability to manage multiple activities
Focused and determined in getting the job done right
Ability to identify and manage key risks and issues
Personal maturity and sense of responsibility
Ability to team build, delegate and mentor others to assist the overall team in achieving its goals
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