Ruchita Aggarwal is head of Banking Operations where her Key responsibilities include Process lifecycle management, Operations risk assurance, Customer complaints and grievances, Process improvement and automation, Partner activation and engagement. In addition to her role as head of banking operations, Ruchita is also co-head for Corporate Alliances at One97 Communications (parent company of Paytm).
Prior to joining Paytm she spent 14 years at Citibank India and Singapore. She was Director of Treasury and Trade solutions and Singapore head for regional product sales. While at Citibank India she was recognized as Best Woman Sales Director at the first-ever India Women in Sales Awards, 2015 (Global awards run by Zars Media across industries).
Ruchita is a Certified International Cash Management (Cert-ICM) professional and has a certificate in Leadership Development from UCLA. She has a Post Graduate in Business Administration from SP Jain Institute of Management - Mumbai and holds a Bachelor in Economics with honors from Shri Ram College of Commerce Delhi.
Ruchita is passionate about diversity and as founding member of Citi’s India Diversity Council & co-chair of Diversity Network in DelhiNCR, was instrumental in introducing initiatives across policy, infrastructure and soft-skill development for women at Citi. She also likes to contribute by mentoring people within or outside her professional circle and contribute to society by working with Teach for India (TFI), charitable and other development organizations.
Ruchita is mother to two beautiful children Saksham (11 years) and Saranya (4 years). She loves to read, travel and seek happy times with friends and family."
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